What happens if I lost my electric key?

Can you put emergency electric on without key?

To access your Emergency Credit you must have the key or card in the meter. You’ll need to pay back the Emergency Credit next time you top up, and any remainder will be put on as credit. If you use all your Emergency Credit and don’t top up to replace it, you may not have an energy supply until you have repaid it.

Can you top up electric key online?

You can also top up online or over the phone. And if you run out of credit unexpectedly, you’ll be able to get some emergency credit sent straight to your meter.

How do I top up my electric meter without a key?

If you don’t have access to your prepayment meter key or smart card, you can still top up your electric meter using your mobile app or logging into your customer portal. However, if you have lost or broken your key or card you should report this to your supplier as soon as you can.

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How do I get a new SSE electric key?

If you’ve lost your Pay As You Go (pre-payment) key or card, please call us on 0345 026 7039 and we’ll send you a new one. Just so you know, we might charge you for a replacement key or card.

What happens if my emergency credit runs out?

If you keep running out of credit

If you run out of credit you’ll build up extra debt to your supplier, for example you’ll need to pay back any emergency credit you use. You can agree how to pay it back with your supplier. If it feels like you’re running out of credit too quickly, paying off debt could be the problem.

How do I activate my electric key?

Using your electricity top up key

  1. Use up all the credit on your meter before you plug in your new key. …
  2. Plug your Bulb key into the meter and wait for 60 seconds. …
  3. Top up at your nearest Paypoint or Payzone. …
  4. After topping up, plug your Bulb key back into your meter and wait for 5 seconds.

Can you use someone else’s electric key?

Someone else can top up on your behalf

They will need to take your key or card with them. They can use our store locator if they’re not sure where to go and want to avoid going into too many different shops.

Is electric top up more expensive?

Why are prepayment meters more expensive? One of the main reasons prepayment meters are more expensive than standard credit meters is simply that they are more effort for the suppliers. … Standard meters also offer a wider choice of tariffs and suppliers, including cheap online deals, direct debit discounts and more.

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What do I do if I lost my EDF electric key?

How can I get a new electric key or card, if it has been lost or damaged? If you lose or damage your electric card or key please phone 0333 200 5110(1) Monday to Friday 8am to 8pm and Saturday 8am to 2pm.

Will my electricity run out at night?

Money saving / Will my electric run out at night? Your electric shouldn’t run out at night – learn more about emergency credit here. If you pay for your electric with a prepayment meter, it is possible for you to run out of credit and therefore power.

Can you recharge your prepaid meter Online?

How to recharge a prepaid electricity meter online in simple steps using nepa.ng. Get any internet-enabled device e.g mobile phone, laptop, desktop, etc. Select the electricity distribution company you are registered with (e.g. Eko Electricity Distribution Company (EKDC) Prepaid.) Then enter your meter number.

Can you top up gas without card?

You can still top up without having a smart card. You just need your smart card number. It’s a 19-digit number written on your smart card. So as long as you have the number saved, you can use it to top up.